At TransFluo, we are committed to providing a transparent and satisfactory experience for all our merchants. This Refund Policy outlines the circumstances under which refunds may be granted for our services. By using TransFluo, you agree to the terms described in this policy.

1. Eligibility for Refunds:
Refunds may be considered under the following conditions:

Technical Issues: If you experience technical difficulties that prevent you from using our platform as intended, you may be eligible for a refund.

Failed Transactions: In the event of a failed payment or transaction due to system errors or other issues, a refund may be granted.

Dissatisfaction: If you are dissatisfied with our services and wish to terminate your account within a specified timeframe, a refund may be evaluated on a case-by-case basis.

2. Refund Process:
To request a refund, please follow these steps:

Contact Support: Reach out to our customer support team at info@myafrique.org within 1-2 day(s) of the issue.

Provide Details: Explain the reason for your refund request, including relevant details such as transaction ID, merchant account information, screenshot and a clear description of the issue.

Evaluation: Our team will review your request and assess eligibility based on the outlined criteria.

Refund Approval: If approved, we will initiate the refund process within [number of days] days.

3. Non-Refundable Circumstances:
Refunds will not be granted in the following cases:

Change of Mind: Refunds are not provided for services used or purchased based on a change of mind.

Investment Outcomes: Certain payment services or investments carry inherent risks, and we do not provide refunds based on performance outcomes.

Violation of Terms: Accounts found in violation of our Terms and Conditions are not eligible for refunds.

4. Contact Us:
For questions or concerns about this Refund Policy, please contact us at [contact email]. Our team is here to ensure fair resolution of any issues.

5. Policy Updates:
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Revisions will be posted on our website, and continued use of TransFluo services signifies acceptance of the updated policy.

Please review this Refund Policy carefully before using our services. If you need clarification or assistance, do not hesitate to contact us.